Effective Date: 1 June 2025
Last Updated: 02 May 2025

Who we are

Zoë-Life Learning is a digital learning platform operated by SMT Solutions (Pty) Ltd, a South African company offering professional training and certification, primarily in the health and development sector. This policy governs how we collect, use, and protect your personal information when you use our LMS.

What Personal Information We Collect

We collect and process personal data when you:

  • Register on the platform
  • Purchase a course
  • Complete a learner profile or demographic form
  • Access course content or complete assessments
  • Contact us for support

This may include:

  • Full name
  • Email address
  • Phone number
  • ID or Passport number
  • Billing and company information
  • Location and IP address
  • Learning progress and certification history

Why We Collect This Information

We collect this information to:

  • Process registrations and payments
  • Issue certificates with accurate personal details
  • Track learning progress and outcomes
  • Support learners and respond to queries
  • Meet audit, donor, or client reporting requirements
  • Comply with South African law, including POPIA

We do not sell or share your personal information with third parties for marketing or unrelated business purposes.

Cookies and Website Usage

Our website uses cookies to:

  • Maintain login sessions
  • Save display preferences
  • Track anonymous usage analytics (where applicable)

You can disable cookies via your browser, but some platform features may not work correctly.

Media

Course content may include embedded media (e.g. videos, maps, or third-party forms). These may collect data per the privacy policy of the original provider. Your interaction with these embedded elements is governed by the respective site’s terms.

Embedded Content and External Services

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.Who we share your data with

How long we retain your data

We retain your information for as long as necessary to:

  • Deliver services and certification
  • Comply with legal and financial reporting obligations
  • Maintain learner records for compliance or re-issue of certificates

Account and billing information is kept in line with financial laws and SARS requirements.

Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal data
  • Correct or update inaccurate information
  • Request data deletion (unless retention is legally required)
  • Object to processing where applicable

To make a request, contact: info@zoe-life.co.za

Security of Your Information

We implement technical and organisational security measures to protect your data. This includes SSL encryption, restricted access, and secure hosting services. Only authorised personnel may access sensitive learner records.

Changes to This Policy

We may revise this policy as needed. Updates will be posted on this site, and continued use of the platform constitutes acceptance of the updated terms.